Conflict Management and Resolution

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The course presents a discussion of the nature of conflict and the origins and strategies used in managing conflict for productive results.  Interpersonal, intergroup, and organizational conflicts are studied.



  • Comparing and contrasting interpersonal and intrapersonal conflict.
  • Comparing and contrasting constructive and disruptive conflicts.
  • Examining the value of conflict.
  • Investigating pre existing conditions of conflict.
  • Differentiating among content goals, relational goals, identity goals, and process goals.
  • Analyzing power, power currencies and power balancing.
  • Identifying conflict patterns.
  • Discussing the roles of self-disclosure and feedback in a conflict situation.
  • Identifying personal styles of conflict resolution.
  • Detailing the role of the belief system in conflict, emphasizing beliefs that are conducive to problem solving.
  • Differentiating between process and content leadership in formal conflict resolution strategies.
  • Integrating systems theory as an organizing framework in conflict.
  • Comparing and contrasting competitive, accommodative, and collaborative tactics in conflict resolution.
  • Assessing the need to review and adjust perceptions and attitudes in a conflict situation.
  • Investigating the process of individual behavior change with regard to the management of conflicts.
  • Analyzing the process of searching for alternatives in a conflict situation.
  • Applying the assessment and intervention process to a conflict scenario.
  • Understanding the nature of forgiveness and reconciliation.

Course Syllabi

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