This course explores the new economic, social and political reality of the cross-generational workplace. The primary objective of the course is to help students analyze the 21^st century workplace and the major generational changes effecting organizations.

UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:

• Understanding the history and theory of organizational behavior and management and application to generations in the workplace.
• Identifying the elements that enhance the employer/employee “psychological contract” for each generation.
• Describing the differences/similarities between generations and understanding the meaning and importance of generational cohorts.
• Comparing and contrasting global generational cohorts to the United States generational cohorts.
• Explaining the cross-generational workplace and potential organizational effects for the 21^st century.
• Understanding the meaning of generational events and significance of those events.
• Summarizing the role of a generational cusper and identifying signposts.
• Managing generational conflict and developing organizational interventions.
• Illustrating the importance of effective communication among the various generations currently in the workplace.
• Recommending where and how mixed generations can work well together.
• Diagnosing the potential solutions for bridging the generational gaps.
• Defending the unique work ethics and ethical behavior of each generation.
• Recommending effective ways to manage and motivate different generations.
• Discussing current best practices on how to manage and bridge generations in the workplace.
• Reviewing the cross generational future and organizational implications for 21^st century global workforces.